I've started using shopto.net for almost everything games related but on sunday I placed two orders, one at shopto, the other at play.com.
The items in price were VASTLY different, the shopto being a cheapy cable and the play.com being something VERY expensive.
Got my text from shopto about lunchtime today, its in the post.
Play.com = been packing since 12 lunchtime.
I rang them to mention that I didn't think something of that value should be "packing" for 6 hours plus, only to be told that usually things go out within 48 hours and "you only placed the order yesterday"...erm, what exactly does that matter?
Play.com used to be my first port of call, I found them way back in early 2000's, may have been 2001 or even earlier! But lately, their delivery times have been a lot worse, customer service rather poor and now this...an item of high value that "may still get out tonight for tomorrow, but it's more likely to be wednesday. It'll certainly be no later than wednesday at the latest".
I was also told (regarding 6 hours packing) "It takes time for them to get the items together, print the labels"...
To me, for a high value item that isn't good enough to be honest. Especially when shopto.net can get a tiny cheapo cable out to me within 24 hours, in fact I got the text within 16 hours saying it was shipped!!
So...is it me? Or has a once wonderful service gone downhill?
Oh this is without me even mentioning the hassle it took to get them to replace an ?899.99 LCD TV that was faulty 6 months ago!!!
The items in price were VASTLY different, the shopto being a cheapy cable and the play.com being something VERY expensive.
Got my text from shopto about lunchtime today, its in the post.
Play.com = been packing since 12 lunchtime.
I rang them to mention that I didn't think something of that value should be "packing" for 6 hours plus, only to be told that usually things go out within 48 hours and "you only placed the order yesterday"...erm, what exactly does that matter?
Play.com used to be my first port of call, I found them way back in early 2000's, may have been 2001 or even earlier! But lately, their delivery times have been a lot worse, customer service rather poor and now this...an item of high value that "may still get out tonight for tomorrow, but it's more likely to be wednesday. It'll certainly be no later than wednesday at the latest".
I was also told (regarding 6 hours packing) "It takes time for them to get the items together, print the labels"...
To me, for a high value item that isn't good enough to be honest. Especially when shopto.net can get a tiny cheapo cable out to me within 24 hours, in fact I got the text within 16 hours saying it was shipped!!
So...is it me? Or has a once wonderful service gone downhill?
Oh this is without me even mentioning the hassle it took to get them to replace an ?899.99 LCD TV that was faulty 6 months ago!!!
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