Is there any real reasons why moving home and staying with the same broadband and phone supplier can take weeks and weeks to get connected?
I had to wait a week or more to even get the phone working even though there was already a dial tone and a number was assigned to it, surely that's just flicking a switch or pressing a button on some computer screen somewhere.
As for the broadband, I've been in the house over 3 weeks now and they are estimating that it will be active in another 3 weeks from now. The guy on the phone didn't really have a clue why it takes the time or what was happening. All he could tell me was that they were waiting for a letter to be sent to me, cheers, helpful.
Anyone worked in the industry and can shed a little light on this for me or just confirm that it's all bad processes and sitting on their hands that causes the time delays?
I had to wait a week or more to even get the phone working even though there was already a dial tone and a number was assigned to it, surely that's just flicking a switch or pressing a button on some computer screen somewhere.
As for the broadband, I've been in the house over 3 weeks now and they are estimating that it will be active in another 3 weeks from now. The guy on the phone didn't really have a clue why it takes the time or what was happening. All he could tell me was that they were waiting for a letter to be sent to me, cheers, helpful.
Anyone worked in the industry and can shed a little light on this for me or just confirm that it's all bad processes and sitting on their hands that causes the time delays?
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