since i just phoned vodafone and was told i have to stay on my current tarriff for the entire 18 month term apparantly!!
really angry with them right now, currently on ?30 a month for 500 minutes and 1000 texts, barely half of either i use so obviously it makes sense for me to downgrade, i knew from previous talks a while back that i could only downgrade to the next plan down each time and not straight to the lowest plan, it makes sense for them so people don't just get an expensive phone for free and then jump straight to the lowest price plan, that i can accept but to be told after the fact that i can't at any point change my tarriff for a full 18 months really pisses me off, especially when this conveniently wasn't mentioned when i upgraded.
is there any watchdog or independant body that i can complain about this to because to me it seems to be a really bad, if not illegal practice?
really angry with them right now, currently on ?30 a month for 500 minutes and 1000 texts, barely half of either i use so obviously it makes sense for me to downgrade, i knew from previous talks a while back that i could only downgrade to the next plan down each time and not straight to the lowest plan, it makes sense for them so people don't just get an expensive phone for free and then jump straight to the lowest price plan, that i can accept but to be told after the fact that i can't at any point change my tarriff for a full 18 months really pisses me off, especially when this conveniently wasn't mentioned when i upgraded.
is there any watchdog or independant body that i can complain about this to because to me it seems to be a really bad, if not illegal practice?
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