In my foolish younger days I thought I'd try to support the UK gaming industry by becoming a shareholder for Argonaut (Looked like they were EA's choice long term for the Harry Potter games... Seemed a safe company to go with...). After being burnt the account sat inactive.
Fast forward 8 years later, the account is still active, only, looking at my bank account I've just discovered they've been charging me fees. Obviously at some point they decided to start charging monthly fees and I didn't receive a letter from them saying this (moved house since I created the account). I'd previously assumed the fee was part of my student loan payments because of the payment reference being similar.
I've complained to them and asked them to close the account. Any chance of being able to claim the fees back? As far as I'm concerned they've taken payment for a service not used without my knowledge.
Fast forward 8 years later, the account is still active, only, looking at my bank account I've just discovered they've been charging me fees. Obviously at some point they decided to start charging monthly fees and I didn't receive a letter from them saying this (moved house since I created the account). I'd previously assumed the fee was part of my student loan payments because of the payment reference being similar.
I've complained to them and asked them to close the account. Any chance of being able to claim the fees back? As far as I'm concerned they've taken payment for a service not used without my knowledge.
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