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Left 4 Dead 2 (360) - ?15 @ Tesco
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Originally posted by TescoDear Customer
Firstly, please accept our apologies for the delay in our reply and thank you for your email regarding your recent order for the Left 4 Dead game that was cancelled. We're sorry that you remain unhappy with our response as this certainly wasn't our intention.
In the first e-mail we sent you, we mentioned there was an error in the price at the time that you placed your order, and as a result we had to cancel this item. We fully appreciate why you have taken the time to contact us again, yet we are unable to fulfil your order for 'Left 4 Dead' at ?15.00.
Unfortunately, these pricing mistakes can happen and we do have the right to cancel your order and have no legal obligation to supply your order. When you place an order with us you enter into our Terms and Conditions. Our Terms and Conditions, as quoted below, have been complied with and state:
"If, by mistake, we have under priced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before we dispatch the product to you. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the product at that price. If you decide not to order the product, we will give you a full refund on any amount already paid for that product in accordance with our refund policy in section 6 below."
It may come to your attention that you have been charged for the game primarily and other customers managed to receive their orders. Orders which were placed before this error was reported have gone through our dispatch process and were sent to the customer. As soon as the mistake was brought to our attention, we corrected the price on the website and made our customers aware that any outstanding orders wouldn't be fulfilled. We can confirm that a full refund has been issued back to your account if you had been charged for the order and might take up to 10 working days for the refund to appear in your account
Once again, we?re sorry for the delay in getting back to your e-mail, but we trust that this e-mail has helped to explain things in more detail. Thank you for your patience and understanding in this matter and we hope that you will give Tesco Entertainments another chance to provide you with the service you rightfully deserve.
Kind Regards
Tesco Customer Service
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This bit
It may come to your attention that you have been charged for the game primarily and other customers managed to receive their orders. Orders which were placed before this error was reported have gone through our dispatch process and were sent to the customer. As soon as the mistake was brought to our attention, we corrected the price on the website and made our customers aware that any outstanding orders wouldn't be fulfilled.
And there's evidence in various threads on the internet that people ordered it long after some others who didn't get it, yet their copies still arrived.
What a bunch of lying toss bags. I wouldn't touch their online store again if you paid me.
Sorry for the language and tone of this post but I really get pissed off when companies treat you like a total dumbass and out and out lie to try and cover things up. All they have to say is `it was a pricing error, we ballsed it right up and some of the orders slipped out, we can't honour yours. Sorry!`.
Instead they'd rather treat you like a chump and hope you go away.
Last edited by Spatial; 10-12-2009, 11:40.
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I am absolutely livid. I got the same email sent, which did NOT addresss most of the points that I have raised with them daily since last Thursday. I have just send another email back. I realsie that Tesco clearly does not give a flying f**k, but I'm not settling for that half arsed apology.
I work in a family buisness, and if I had treated my customers like that, then I would be out the door.
Unacceptable.
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