Last year I pre-ordered Do Don Pachi Resurrection LTD Edition on XB360. It shipped from Play-Asia on the 25th November. Now, because of all the snow in December and airports closing I wasn't really that concerned when it didn't arrive with a couple of weeks (it was sent Air Economy, it was insured). I just assumed it would arrive before Christmas.
Unfortunately, it never did arrived before Xmas. On 20th December I contacted Play-Asia to report my concern that the parcel may have gone missing. They said they would open an "investigation" with their post office which can take up to 2 months. There is a tracking number that shows the game leaving Hong Kong on 10th December (15 days later than Play-Asia said it had been shipped). Play-Asia said to be patient as it would probably arrive. It was almost worded as if it was a standard reply.
Fast forward to now. I've still not received the game. I've done the usual checking with the neighbours to see if they've taken it in. I've checked with my local post office to make sure it's not sitting there waiting for collection. I realise that Play-Asia still have about 3 weeks to go with their "investigation". I contacted them again a few days ago and again got an almost "automated response" saying "sorry for the delay in your parcel, we're still waiting for your post office to contact our post office" .... that sort of rubbish.
The parcel was last tracked on the Hong Kong post office website as leaving on the 10th December 2010. It has never appeared on either Royal Mail or Parcelforce's tracking website.
I'm willing to wait up until the end of the 2 months for Play-Asia to conduct their investigation. But if nothing arrives (and to be honest I don't think it will now) I will be wanting a refund. But I can see Play-Asia being awkward to deal with when I eventually demand a refund. As far as I can see, Play-Asia have had their chance to do something about this and put it right. But to me, it just seems that they've wanted to play this waiting game and stalling for time.
Has anyone here ever had to deal with a Play-Asia parcel that has never arrived? What are they like to deal with in situations like this?
I don't really want them to send out a replacement as the same thing could happen. And I could now probably pick up the game cheaper on here or VGI and not have all this hassle.
Put yourself in my position ...... what would you be saying to Play-Asia at the end of the "2 month investigation"? How would you proceed?
Any advice would be greatly appreciated. Cheers
Unfortunately, it never did arrived before Xmas. On 20th December I contacted Play-Asia to report my concern that the parcel may have gone missing. They said they would open an "investigation" with their post office which can take up to 2 months. There is a tracking number that shows the game leaving Hong Kong on 10th December (15 days later than Play-Asia said it had been shipped). Play-Asia said to be patient as it would probably arrive. It was almost worded as if it was a standard reply.
Fast forward to now. I've still not received the game. I've done the usual checking with the neighbours to see if they've taken it in. I've checked with my local post office to make sure it's not sitting there waiting for collection. I realise that Play-Asia still have about 3 weeks to go with their "investigation". I contacted them again a few days ago and again got an almost "automated response" saying "sorry for the delay in your parcel, we're still waiting for your post office to contact our post office" .... that sort of rubbish.
The parcel was last tracked on the Hong Kong post office website as leaving on the 10th December 2010. It has never appeared on either Royal Mail or Parcelforce's tracking website.
I'm willing to wait up until the end of the 2 months for Play-Asia to conduct their investigation. But if nothing arrives (and to be honest I don't think it will now) I will be wanting a refund. But I can see Play-Asia being awkward to deal with when I eventually demand a refund. As far as I can see, Play-Asia have had their chance to do something about this and put it right. But to me, it just seems that they've wanted to play this waiting game and stalling for time.
Has anyone here ever had to deal with a Play-Asia parcel that has never arrived? What are they like to deal with in situations like this?
I don't really want them to send out a replacement as the same thing could happen. And I could now probably pick up the game cheaper on here or VGI and not have all this hassle.
Put yourself in my position ...... what would you be saying to Play-Asia at the end of the "2 month investigation"? How would you proceed?
Any advice would be greatly appreciated. Cheers
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