It's a complex story but the short version is that we had a backup plan that wasn't dependent on them. Given that we went months before the situation changed, and their best offering was to send some kind of camping kitchen out to us, it's probably for the best we did. The other big gaffe was speccing out their wardrobes and media units, only for the frames to fall into back-order hell, with their manufacturing plant prioritising white units and nothing else. Even when we buckled and agreed to change the colour of everything (having to send back bits in other colours they'd already sent us), we could only get everything together in November after ordering in June.
They do make decent enough stuff, particularly so for the price, but this also means that they get away with some pretty awful customer service. That said, even awful is better than nothing when it comes to customer service...
They do make decent enough stuff, particularly so for the price, but this also means that they get away with some pretty awful customer service. That said, even awful is better than nothing when it comes to customer service...
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