Hi,
What a day i have had............ A bit of back story, I had a White PSP that i traded on here about a month or two ago, to put it plainly it was not the Mint condition stated, it was really grubby, had a slight crack in the case on the bottom and a few other things........ i was disapointed.
About 3 weeks ago i purchased a case from Gamestation, a mock leather slip case, anyway on the bus on the way home from work today i got my PSP out only to discover that the soft lining of the case had discoloured my PSP, and made it a horrible blue colour. When i got home i tryed to clean the discolouring to no avail, i was really annoyed as you can imagine!! Knowing a bit about consumer rights i realised that someone was accountable for this, but i rang trading standards just to double check my rights. They advised that it was the responsablity of the retail outlet to compensate me for my damaged PSP as they had sold me faulty goods.
I then rang my local GS and advised the manager of the situation, he said he would need to call me back because he needed to find out what he needed to do from his end. He promptly returned my call and advised he would replace my PSP, I asumed that it would just be a pre-owed traded in one.......... I was wrong, when i got to the store he gave me a full refund on the case and gave me a brand new white PSP, i was amazed.
It just goes to show that good customer service is out there!!
Langley
What a day i have had............ A bit of back story, I had a White PSP that i traded on here about a month or two ago, to put it plainly it was not the Mint condition stated, it was really grubby, had a slight crack in the case on the bottom and a few other things........ i was disapointed.
About 3 weeks ago i purchased a case from Gamestation, a mock leather slip case, anyway on the bus on the way home from work today i got my PSP out only to discover that the soft lining of the case had discoloured my PSP, and made it a horrible blue colour. When i got home i tryed to clean the discolouring to no avail, i was really annoyed as you can imagine!! Knowing a bit about consumer rights i realised that someone was accountable for this, but i rang trading standards just to double check my rights. They advised that it was the responsablity of the retail outlet to compensate me for my damaged PSP as they had sold me faulty goods.
I then rang my local GS and advised the manager of the situation, he said he would need to call me back because he needed to find out what he needed to do from his end. He promptly returned my call and advised he would replace my PSP, I asumed that it would just be a pre-owed traded in one.......... I was wrong, when i got to the store he gave me a full refund on the case and gave me a brand new white PSP, i was amazed.
It just goes to show that good customer service is out there!!
Langley
Comment