PS3 replacement via Sony

[Unwell Cat]

Just a quick question. When Sony arrange replacements via their own courier service do they give you a new PS3 or a refurb as a replacement?

[Daragon]

It will most likely be a refurb. Are Sony even still making 60GBs let alone selling them?

[Brad]

If it's a 60 gig it's a refurb, 40 gig units till in warranty = a new one.

I've signed up to continuous play now as my machine's out of warranty.

[Unwell Cat]

It's a 40gb still in warranty. How do I tell if I get a refurb or a new one?

[Brad]

Not sure mate. I had my 60 gig replaced and they said it was a refurb but it looked completely new to me. The refurbed PS3s are made to look like new according to Sony (when i spoke to them). I guess we'd all like a new one as a replacement but it's not like the 360 situation where you used to get back a total bag of nails that had been sat in a student flat for a year! My mate's replacement 360 had a coffee ring stain on the top.

[huxley]

Makes a change from a red ring! boom boom

[MattyD]

Poor old Unwell cat, first he gets invaded by the Giant Bugs from EDF and now his PS3 is b0rked

[Unwell Cat]

Really excellent service from Sony. Rang Thursday last week. Arranged collection for today. Man turned up at 09:30. Gave me a PS3 and took my faulty one away.

I even had a text message at 08:00 this morning from Sony stating if I wanted to change the delivery date from today to text them back with the new date and they would sort it all out for me.

I get to keep the one delivered. I checked with Sony and they are refurbs which have gone through complete testing. Sony also do a full outer shell case replacement on each one they replace.

End result the one I have looks brand new.

Why can't MS offer the same level of service?

[Keith]

Because they'd be broke?

[mini0ne]

Really excellent service from Sony. Rang Thursday last week. Arranged collection for today. Man turned up at 09:30. Gave me a PS3 and took my faulty one away.

I even had a text message at 08:00 this morning from Sony stating if I wanted to change the delivery date from today to text them back with the new date and they would sort it all out for me.

I get to keep the one delivered. I checked with Sony and they are refurbs which have gone through complete testing. Sony also do a full outer shell case replacement on each one they replace.

End result the one I have looks brand new.

Why can't MS offer the same level of service?

woulndt happen to have the number handy my 40gb made a noise last night and wont read any discs now

also do i have to show a reciept or anything?

cheers

[Unwell Cat]

woulndt happen to have the number handy my 40gb made a noise last night and wont read any discs now

also do i have to show a reciept or anything?

cheers

I'll have a hunt around for the number for you mate. Didn't have to show any receipt, they just asked me when I bought it (lthough it might have changed now).

Try this number mate (from their website) -

08705 99 88 77

[teddymeow]

If you use "say no 0870" you'll get the local number for Sony instead of that premium rate one.

They do like to keep you on hold which quickly adds up!!