"SNK doesn't pride itself in customer service"

[kernow]

God, I knew Ben Herman was an idiot, but really. I guess SNK(P) USA has always been useless.

http://kotaku.com/387899/snk-doesnt-pride-itself-in-customer-service

Chris Bradshaw? This is Ben Herman from SNK. I return from a four day weekend, where I go to Pittsburgh, get my daughter, bring her home. And what message do I receive on my machine? Thanks for being a little bit polite. Now I'll make it real simple. I dunno who you bought it from, I dunno what game it is, but you call me back, and... We don't do exchanges unless it was the card fighter game where we did a recall and we can help you there if it is defective. If it's any other game, I will explain it to you to take it back to your local retailer where you purchased it from. Calling your credit card company, fine. You didn't buy it from me personally or my company personally. But would love to hear what your complaint is, like to hear what your item is. As far as customer service, we have a very small sales office here. We don't pride ourselves in customer service. Or where you've sent an email or what you've done, I don't care at this point. Call me back at extension SOME NUMBERS, and I will do my best to resolve it.

nice. related to the old card fighters DS debacle.

[nightstalker100]

Interesting. Although not exactly headline news

[hush]

Interesting and that from the top man thats funny

[Dogg Thang]

Sounds like the guy called him at home. If it were me, I'd have been far less polite.

[MattyD]

Sounds like he was also slightly less than polite in his message.