Announcement

Collapse
No announcement yet.

The gradual decline of GAME (the shop)

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    The gradual decline of GAME (the shop)

    Just noticed that following a closing down sale, my local branch of Game has moved inside Sports Direct like so many others. This was part of a plan from the start when Sports Direct started taking them over, which in their head makes some kind of business sense but I strongly suspect it won't work out in the end. They've tried to make some kind of vague connection with eSports but really Sports Direct is just the place where commuters go to buy emergency umbrellas and bagheads go to shoplift trainers. It makes about as much sense as combining roast beef and custard. I think it'll probably alienate their remaining customers more than they expect, maybe the FIFA crowd might think it's alright but it's probably a turnoff for most of the rest. I give it 5 years before it's either completely gone or it becomes a glorified click-and-collect counter.

    In some ways I can't say I'm that bothered, but it does strike me as sad overall to see what I think is probably going to be the ultimate death of high street game shops, unless you count Cex but that doesn't sell new stuff. I'm happy to support brick-and-mortar places but Game has been a glorified toy shop for the last few years, more concerned about pushing Funko Pops and throwaway LED junk from China. The only things I remember buying there in recent years were a very reduced price copy of Project Highrise and a couple of used games (I'd have thought selling used games would be at odds with selling the new ones to be honest).

    Any time I've entered their stores it always seems a bit directionless, with very little care as to what is actually stocked, jack of all trades and master of none. When you look in the window, the main thing they're trying to push is a confusing mixture of used mobile phones and new Casio wristwatches. Why don't you offer key-cutting services while you're at it? Odd things are often stocked but not given any kind of presence. There's a Retron 5 on a lower shelf with no real explanation of what it is or does. There's one of those huge Capcom Home Arcade sticks with the box getting gradually more and more torn up - I doubt anyone will ever buy it unless it gets reduced to £150 or something. I literally can't remember a single time I've ever been in there and seen a PS5 demo unit that was working, rather than sat there with "an error has occurred" on the screen. Just a general lack of care and attention, they just buy things at random it seems.

    Most of the new games are shoved off into the corners, but there's a curiously large display of Numskull sunglasses very loosely themed around Ghostbusters, Jaws and Sonic. Nobody buys them. There's also loads of overpriced bottles of energy pop served at room temperature. Nobody buys them. So much stock in there that nobody buys. Meanwhile there's stock that people want and they won't have it. Been in there so many times and heard people asking at the counter for things like controllers and told "no, we've not got any, try Argos". I'm aware there's been stock shortages of controllers and I'm not ignorant of that, but any time I've heard that I've looked it up and Argos have more often than not had some. They never, ever seem to have any. A game shop should really be making more effort to have this kind of stock over anyone else, certainly they're in a better position than almost anyone to strongarm Sony or whoever into making a bunch of controllers for them specifically. At the very least they could keep quality third-party ones (Hori, etc) in stock. Nope, either really bad rubbish ones or nothing usually.

    Then there's the bloody upsell, every time you buy a game - do you want disc protection? No, I've read the terms to it. You're paying a quid so should some problem occur with the disc later they'll stick it in their stupid polishing machine and knacker it up further. If it continues to not work, they'll give you a used disc. If they don't have a used disc, they'll give you their estimation of what they feel the current pre-owned price of the game would be as store credit. Useless.

    Basically I'm just confused and angry and don't know where this is going. Bring back Gamestation, they were alright.

    #2
    Game will just end up as an online brand eventually with a spare few physical sites left inside sports directs.

    Comment


      #3
      The service (or lack of) in Sports Direct matches GAME very well...

      Comment


        #4
        It went downhill after Teddymeow left.

        Comment


          #5
          I think games retailers are doomed to go the way of video rental shops really. Every year the proportion of games bought digitally versus physically grows and I don’t really see that ever reversing.

          GAME in particular seem to have been directionless for years. They mostly just sell Funkopops and awful game-themed tat.

          Comment


            #6
            Why on earth would a gamer want to enter a sports shop to buy games. Bloolcks to that. I'd save myself the bother of being around scallies and buy from Amazon.

            Comment


              #7
              Originally posted by Yakumo View Post
              Why on earth would a gamer want to enter a sports shop to buy games. Bloolcks to that. I'd save myself the bother of being around scallies and buy from Amazon.
              The worst and scrotiest sports shop in the country at that. It probably decides staffing levels based on Giro Day, Job Club and what time the methadone and needle exchange opens.

              I'm in town today so if I've got a few minutes spare I'm going to pop in and see what it's like.

              Comment


                #8
                Originally posted by wakka View Post
                I think games retailers are doomed to go the way of video rental shops really. Every year the proportion of games bought digitally versus physically grows and I don’t really see that ever reversing.

                GAME in particular seem to have been directionless for years. They mostly just sell Funkopops and awful game-themed tat.
                Slightly over half the stock in a typical branch could be summed up as the sort of junk they carry in Menkind. I appreciate not everything in there has to cater towards "gaming" but some of the things aren't even close. Just random plastic junk based on some older marketing executive best guess of "what do kids like". Keyrings for some TV series, a notebook themed around superheroes, things that say geek on them. I know it isn't just me being a misery, because nobody seems to touch any of it until it's heavily discounted.

                Comment


                  #9
                  They just haven't been able to compete when online stores started becoming popular so they just ram as much crap in there as possible and hope something sells.

                  Even before online shopping became popular it was a dreadful experience. I worked in one for a year and while there were a couple of good staff, it was mostly people collecting a minimum wage being forced to upsell customers on nonsense. This isn't the fault of the staff. You cannot get enthusiasm or professionalism out of minimum wage. Pay people more (they could afford to) and you get better work out of people.

                  When I was forced to upsell on loyalty cards and deal of the week games you could see how unhappy customers were. They were being treated as wallets, not people. So Game gets a bad rep and when people get the opportunity to buy new games 10 quid cheaper online without the hassle of having a terrible shopping experience, they'll take it. Even buying a game for full RRP in Tesco's is more appealing than going into game as no one will talk to you about it. You can just buy a game.

                  I have no love for Game after working and shopping there. The staff are treated like crap as are the customers. The management tried to ride out the storm of digital games and online shopping instead of really adapting (though I have no idea how they could). Close them all.

                  Comment


                    #10
                    Just thought of something else, might be overly specific. Though it’s a very rare case I’ll buy a game from there, the missus might occasionally. She keeps a very close eye on game prices and every so often they’ll end up being the cheapest, usually on Switch. Despite that, she doesn’t always buy the game there for one reason – they don’t always give you a sealed game.

                    Surely they do? You just go up to the counter with the case and they open those drawers and pull the new sealed game out. No, this seems to be the case maybe half the time. The rest of the time they’ve unsealed it, stuck the discs and paperwork in a drawer and put the box out on display. If it gets bought, they’ll fish out the disc and manuals from a drawer and put it in the box and reseal it themselves with a sticker. She has to go up to the counter and ask. This is in every store we’ve ever been to.

                    This might seem like a fairly petty complaint, but let’s face it – you’re paying maybe £40-50 on a game and getting a box that has been repeatedly pawed over and dropped. They can’t just print out covers and put them in an empty box?

                    But if that doesn’t bother you, bear in mind this also applies to the fancy limited edition ones with the fragile card sleeves. I’ve seen ones where the spine has been completely bent in and all the corners crumpled like some old SNES game. If that’s the only one they’ve got (very likely with more unusual stuff), that’s the one you’ll be going home with. £74.99 and it’s in worse nick than one in Cex. Amazing.

                    Comment


                      #11
                      Yeah, and they've always done that. Another of the many reasons why you might as well get it a tenner cheaper from an online store.

                      I loved Electronics Boutique when I was a kid though. The fact that you could buy a game and keep it up for to ten days before exchanging it for another one, up to three times, was amazing.

                      Comment


                        #12
                        Originally posted by Hirst View Post
                        they don’t always give you a sealed game.
                        This ^^
                        I never understood this. It's not new. It's second hand.

                        Comment


                          #13
                          Our local game shut down and moved to sports direct and its upstairs tucked away in a corner like their ashamed of it, your not guaranteed to get the game you want as the stock is very limited to just a few shelves. Ive seen bigger game departments in Tesco superstores it really is pretty pathetic. i will be sad to see it go i remember visiting the game store in Leeds and being blown away by Tekken and Ridge Racer on the ps1 on this massive demo pod, and saving up for one. Was a great day walking out of game with Tekken and Wipeout and a shinny new PS1.
                          Last edited by Lebowski; 07-02-2022, 09:56.

                          Comment


                            #14
                            They did it with GBA sp’s as well on launch. I had a stand up row with a manager as all the consoles had defects where they’d been slung in a draw in a plastic wallet, he said what does it matter? So i stated loud enough that the entire line heard “well their clearly all second hand now, damaged and its outrageous that your trying to sell consoles on launch in damaged condition”.

                            The entire line walked out after asking me what happened and it cost them all the sales that morning. So year smart arse, it obviously matters.

                            Comment


                              #15
                              Leeds city centre was the first one where I'd heard of this "inside Sports Direct" arrangement, I couldn't be bothered going in as it sounded like a faff. Wonder how many others thought the same. Didn't know until my branch closed down that it was a widespread policy.

                              Messing around unsealing hardware is insane! Mad story that one, I'd have been out the door too.

                              Comment

                              Working...
                              X