Anyone else being ignored by Simply Games ?

[Spatial]

I've emailed them twice now over the space of two weeks about an order, and the buggers won't get back to me to let me know whats going on

I've only used them once before on word of mouth that they were a bit crap before but since sorted their act out and were top notch. Anyone know if this is normal for them ? Are they always this crap ?

[The Glider]

Have you tried phoning them ? I had to phone them 2 weeks ago to cancel an order & they were very efficient. I even had an email confirming the phonecall 2 minutes later.

[MartyG]

Yes, from experience Simply Games are always that crap.

[007]

Not if you call, you get through right away and theyre very helpful.

[VR46]

I've never had any problems and got email back today about something, so give 'em a call

[fragmast3r]

i emailed them 2 days ago, regarding a ps2, was answered promptly and had a follow up email 2day.

jason

[mr_sockochris]

The only time i've had to emailed i got a reply later that same day. Try ringing them or maybe using another email address (yours may have been filtered by mistake or something)

[Spatial]

Hmm. Thanks guys I'll give them a call.

But it does pee me off when people that run internet sales sites are crap with emails. The two go hand in hand IMO

[Mad Gear]

Sorry to go OT but do you know what courier they use for hardware?

[Brodie]

Can you imagine how many emails they get though?

All asking the same friggin thing, and half of them utterly muppety emails along the lines of -

'I'd like to return D-Day for PC as it has both disks on one spindle, and I'm disgusted by this - I have tried everything to get it off, but it's to no avail. I wish to return for a full refund, an apology, and free games for life due to the trauma'

'It says on your website you can't guarantee GAME X for Xmas. If I order one, can you guarantee it for Xmas?'

'I'm interested in your bundle - the PS2 with extra pad, remote control, memory card and 3 games. Can you tell me what comes with that please?'

'WHEN IS HALO 6 out? ZOMG!'

'If i order today will i get it today?'

'Can you cancel my order for GAME X please?' with no other details...

If they're anything like any net company I've worked for they have to answer EVERY Mail, regardless of the complete lack of information and general retardedness of the punter.

So your mail is probably stuck in amongst 3000 pointless requests/questions or whatever.

If its urgent, I ALWAYS go with the phone. Email is great when they're in another country and all that, but if they're in the UK, give them a ring. Get it sorted, then get on with your day!

Yay!

[Spatial]

If they find it hard dealing with the quantity of emails they get (retarded or otherwise ) then they should get more staff - its as simple as that.

And personally I think that 2 weeks for a response by a quick e-mail is pretty shocking if the truth be told, busy or not. Christ I've had several emails from the other side of the world in the time its taken them to get back to me.

I have to respond to any request, completely banal or otherwise, within a maximum of 5 days. 2 weeks and I'd be sacked.

If they can't cope, then they should adjust to the point where they don't have a backlog.

[Brodie]

Yeah fair enough, was just trying to show the other side of things.

But you're right, 2 weeks IS **** ^_^

[Hitcher]

If they find it hard dealing with the quantity of emails they get (retarded or otherwise ) then they should get more staff - its as simple as that.

And then they'd have to put up their prices.