Has anyone ever used vizik.com

[trev1976]

hi

has anyone ever used this company ? www.vizik.com
I placed and paid for an order from them for a ZD8000 laptop ?1300.00 because of good reviews on kelko/dealtime and ebay , they seemed very helpfull at first but now ive paid for my order and sent various emails asking to update me its gone very quite

The thing thats really worrying me is i had to pay via bank wire transfer and they have no telephone number

[in5ane]

I've never heard of them, however their website is shady enough for me not to order off them. They do look legit tho, and I doubt they have lasted so long on Kelkoo et al if they were scammers.

What i find funny is the numerous messages saying don't call them. I guess their service is ****, and they get a lot of calls

http://www.vizik.com/customer.asp

Tel +44 845 226 xxxx *Please DO NOT call our UK managment number for sales and other information since your calls will not be answered. See below. All sales and post sales queries will be handled through email only
Fax +44 870 136 4126

http://www.vizik.com/page.asp?ID=32

Note: Please DO NOT call our general management number for sales, after sales and technical support, or to place orders over the phone. You must go through our online ordering process. Note that because our service is fully automated, we do not have a customer services telephone desk. Customer services queries will be handled via email only. For general enquiries please review our
FAQ?s section first. If you do not find an answer to your question, please get in touch by filling out
THIS FORM or email our sales/support team at [email protected]

I guess you've seen their contact page? http://www.vizik.com/contact.asp

[Corrupt Rose]

They've got their actual physical address printed up online which is always a good sign.

[in5ane]

Oh, also a good idea to check out google groups, have a look here: http://groups.google.co.uk/groups?q=vizik

[trev1976]

hi

thanks for the replys this is the email i have sent them :

Hi

please inform me whats happening with my order REF NO.4029 ive asked
twice
now about a tracking number but have had no reply

as you can tell im getting a little nervous because ive never used you
before and as i had to pay via bank transfer so theres probably little
to no
come back if i get a problem , ?1300.00 might not seem a lot to a
business
like yourself but to a normal working person like me its alot of money

i used vizik because of good reviews on kelko , dealtime and ebay and at

first i asked a lot of questions and got instant answers from marie ,
but
now ive asked about my order after ive paid for it ive had little to no
responce , also on my order status on your site its telling me the order
is
still being processed ?? whats going on

as you state in you buyers guide you use either UPS or parcel force so
giving me a parcel number so i can track my laptop shouldnt be difficult

please inform me ASAP
Trev

and this was there reply :

Hello,
You should get the unit this week. We do not have the tracking number
available from hp. But I can assure you everything is fine.
Parcelforce will contact you before delivery is made.
Regards,
Marie
Sales

so hopefully im safe,i am a little baffled about the parcelforce will be contacting you bit?? ill check out the goolge lists thanks