Can anyone give me some advice on what to do about our family internet connection?
We've recently realised just how slow our internet connection is and we need a faster service.
Here is our speed test results through a wired PC connection:
The thing is, we only ever achieve a maximum of around 240kbps, and that's in optimum conditions during the morning, afternoon and very late at night.
During what i presume is peak times around 6pm to 10pm it drops to an abysmal 100kbps.
How come a load of speed checkers that i use always say we have a better download speed than what we actualy get? It's more like the upload speed is what we end up getting for downloading?
Your exchange is ADSL enabled, and our initial test on your line indicates that your line should be able to have an ADSL broadband service that provides a fixed line speed up to 2Mbps.
Our test also indicates that your line currently supports an estimated ADSL Max broadband line speed of 8Mbps; typically the line speed would range between 7Mbps and 8Mbps.
So I'm looking for no more than a 10Mb package?
Other important info is that I live out in the sticks, which doesn't help anything...
25+vat pcm
This will get you ~75KB/s upspeed, ~750KB/s down ("Max 100GB FUP - offering a 100GB FUP" and then "ADSL Max Office" during the signup process).
Also find out how far you are from the exchange. If you don't know then order by phone instead of online and ask them what they recommend for the "interleaving" option - they will advise you on the best option for that. If you are close to the exchange you want it off for lower pings.
Why would you pay this much?
It's a monthly contract so if you aren't happy you can cancel easily (finding other people with monthly contracts is virtually impossible).
You will be happy.
Your line speed will never drop at different times of day (based on my experience).
You get double the normal upspeed that you get on "home" packages.
Combined with the constant line speed you will be able to stream HD films real time on the 360 etc. and the stable lowish pings will give you a chance in online gaming.
Their customer service knows what you are talking about.
I only had to call them once near the start.
No, it's available to anyone, but it's marketed as "business/office" because normally it's only businesses that are interested in higher upload speeds and low pings (for voip). As part of the package though, you get your traffic prioritised over the "home" users. Win.
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