xbox live arcade issue

[Howiee]

Ive just purchased an elite having owned a premium. I was plesantly suprised to find that I could re-download all my full arcade games that I paid for, however when i'm not online these games can only be played as trials or demos. Does anyone know why?

Thanks in advance

[MattyD]

The games get assigned to your machine rather than your HDD, so unless you're signed into Live, the computer thinks you don't own the full versions. I have the same problem after replacing my 360, and the MS support people have been totally useless about solving it. I hear they can re-assign DLC to a new machine but only if you send copies of your receipts for the two consoles.

[egparadigm]

It sounds like the "System Management" (find it in the marketplace blade and re-download) option only works for consoles that have been through the MS service centre.

When I replaced my console with a retail machine back in June, MS were more than happy to re-credit the MS points to an alternative live account. The points could then be spent re-buying the XBLA titles. All you need is to show proof of the exchange (a receipt).