Nicked from here:http://www.gamedaily.com/articles/fe...ne-kim/?page=2
Not sure if there's a UK version but worth a look.
9. What is Microsoft doing to remedy the DRM issues affecting those who have suffered the red ring of death? It's been over two months since I received my new console (unit #3) and I still cannot access content that was purchased with my original 360 while I'm offline. For people who do most of their gaming offline, it is extremely inconvenient. It has also caused me to hold off on future Live purchases for fear of going through this again should I suffer another hardware failure. It makes sense that if you've paid for DLC, you should be able to enjoy it online or off. When are we going to see a resolution?
I can absolutely understand your frustration. Please know that we have taken major steps to address the hardware issues experienced by our customers so that they won't have to deal with this in the future. For people in your shoes, I think we have an amicable solution already in place. I recommend that you visit http://www.xbox.com/en-US/support/sy...postrepair.htm for instructions. This process will only require you to connect to Xbox LIVE once to download the content again. Once you follow this process, you should be able to play previously downloaded content whether you are signed into Xbox LIVE or not. If for some reason this process does not work for you, please contact 1-800-4MY-XBOX.
I can absolutely understand your frustration. Please know that we have taken major steps to address the hardware issues experienced by our customers so that they won't have to deal with this in the future. For people in your shoes, I think we have an amicable solution already in place. I recommend that you visit http://www.xbox.com/en-US/support/sy...postrepair.htm for instructions. This process will only require you to connect to Xbox LIVE once to download the content again. Once you follow this process, you should be able to play previously downloaded content whether you are signed into Xbox LIVE or not. If for some reason this process does not work for you, please contact 1-800-4MY-XBOX.
Not sure if there's a UK version but worth a look.
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