Xbox live problem

[DUKENUKEM2UK]

My gold membership as run out but can not update it due to a weird problem if i try to connect to live it just will not connect at all. tryed a test in setup section and its says its all fine.

anyone know what to do or had this problem them self

and its for 360 not xbox one

[VR46]

You can redeem a Live code on your profile page on xbox.com (assuming that's how you were going to renew it). Don't know what else to suggest.

[egparadigm]

Have you got another Live (silver possibly) profile? Can you log in with that? If not, you can set one up on Xbox.com and retrieve the tag.

When you do the connection test, does it fail the Xbox Live part? Since you're not logged in at that stage, that should tell you if it is a connection problem.

Maybe try forwarding the ports on your router?

https://www.portforward.com

[DUKENUKEM2UK]

Have you got another Live (silver possibly) profile? Can you log in with that? If not, you can set one up on Xbox.com and retrieve the tag.

When you do the connection test, does it fail the Xbox Live part? Since you're not logged in at that stage, that should tell you if it is a connection problem.

Maybe try forwarding the ports on your router?

www.portforward.com

it passes the test fully thats the weird one so going to have to try xbox.com like you and david suggested.