Paying to get RROD sorted

[robrymond]

I've just come back from work with a Red Elite, as my 20GB Premium packed in earlier. After half hour on to a supervisor, MS still insisted on £68-£95 for a repair.

I failed to speak to anyone higher despite me refusing to put the phone down and they wouldn't transfer me to a British call centre. My only option was to pay.

My console last went in in 2006, and the three year warranty began just after, yet they refused to give it me as mine expired in December just gone as I had it launch day.

Anyone else been refused despite this? I've had to fork out £229 to ensure I had the Jasper model.

What can I do with my old 360 and bits and bobs?

My other query, if I transfer my licences to the new console and use my 20GB HDD until I get a data kit, will that be fine? When I've got the kit, can I just transfer and the licences will work fine again?

[Spatial]

Licenses can only be transferred to a new system once in a 12 month period - they're tied to the gamertag and console serial number afaik.

[robrymond]

So if I transfer them to the Serial and Gamertag of my new Elite, they'll work when I decide to transfer my saves onto the 120GB HDD. The call centre guy seemed to think so, but I don't trust them.

[Spatial]

The serial definitely.

When you say the Gamertag, as long as you're keeping the same tag as you used before then you can transfer them and they'll work.

Even if you don't transfer the serial then as long as you're connected to Xbox Live and logged in with the tag that downloaded them to start with, then they'll work anyway.

[robrymond]

Well I plan to use the 20GB HDD for a few weeks until the migration kits arrives then transfer all the data after on to the 120GB HDD along with licences, but at least I can play for the time being connected to Live.

[Psyduck]

The 3 year warranty began from the day you bought the machine (launch), it was just introduced in 06, so they're not lying. You get an extra year from the date of RROD/repair but that doesn't help in your position either

[robrymond]

My console last died in 2006, and this was prior to the 3 year extension, just seems a bit unfair.

[Chunky]

You could try fixing it yourself ? Or get Nick Pavey to do it for you, he knows what he's doing.

And don't the Arcades have a Jasper chipset in too ? Saves a hundred quid or so on the Elite red one.

[Brad]

I'd take it back to the shop you bought it from. RROD is a known issue caused by a design flaw, ergo the console was faulty when you bought it and you are entitled to a free repair or replacement as per the Sale of Goods to Consumers act of 2002.

[robrymond]

I could try Toys R Us where I had it from, it was my second console since launch day. I wanted to swap it at work, but the new manager who is a bit of a prick said no it is too old.

You reckon Toys R Us would take that? I think I have the box somewhere and stuff!

As for not buying an Arcade, my HDD was full, so in the longrun I thought it more economical to buy an Elite, hopefully I was right!

[Brad]

Toys R Us are breaking UK law if they don't sort it out.

[robrymond]

Even though the warranty is out of date? I know at work we only swap consoles if they are within a year warranty and if they have Gamecare then they get two years to swap it over.

[Brad]

Warranty is irrelevant. It's your statutory rights that you claim under. Don't mean to disrespect anyone who works in retail but most shop workers, even managers don't even know that their customers have these rights. The general public don't either, that's why extended warranties exist. In reality there should be no concept of an extended warranty.

Ignoring the known issues with the 360 for a moment. When you buy an Xbox how long do you expect that that device was made to last? Probably for the lifetime that MS support it? Several years anyway. It's reasonable to expect it to last for several years yes? Well, if it's reasonable to expect it to last that long and it doesn't then as long as you haven't used it outside the bounds of normal use then the law states that the unit was defective when you actually bought it and you have the right to repair or replacement at the cost of the retailer. It's nothing to do with Microsoft - the retailer can take it up with Microsoft later of they want to; the customer isn't interested in that crap.

It's difficult for the customer to get any results if the manager of the store is unaware of the law (as many are) but I have threatened shops with prosecution before now and got results.

[robrymond]

I have my original pre-order receipt but struggling to find the actual receipt for the console. That said my deputy manager has now said we'll see what I can do at work, so fingers crossed I can swap it for a pre-owned or something.