ADSL woes - a little help?

[davidcotton]

For anyone who wants closure on this, it took three BT engineer visits before one of them, who actually knew what he was doing, realised that there was a split in the cable from the line to the house.

It was sorted last week and my speeds are getting back to normal now as the line retrains itself.

Hurrah!

Funnily enough I had similar situation back in the summer. Speeds fluctuating all over the place, service from hell from BT India and so on. In the end it took 6 weeks, 4 engineer visits (once had the same person who couldn't believe it was still going on) and 2 and a half days off. Turns out that a)they'd put a block on the account after I requested a MAC code (they then terminated it instead of processing it and thats what caused the block!)and b)there was a faulty connection in the junction box in the street. Once that was fixed it was fine!

Maybe if they spent some time upgrading the system the calls would drop off.

Course atm I am now back to shouting at bt for being useless again cause they've cocked my account up. It never ends with them.

Glad you got it sorted, me once the free credit I've got with them runs out am off to another isp. Not getting another penny of my money.

[Papercut]

For anyone who wants closure on this, it took three BT engineer visits before one of them, who actually knew what he was doing, realised that there was a split in the cable from the line to the house.

It was sorted last week and my speeds are getting back to normal now as the line retrains itself.

Hurrah!

Did they refund you for the previous engineer's visit?

I had a very similar problem with Be, who wanted £165 + VAT to call out a BT ADSL specialist engineer (ie. a bloke with a modem), but they couldn't tell me in what situations I would then be refunded (or not). The problem was obviously with the line, but Be were completely hopeless at getting this message across to BT, and basically gave up asking me for a couple of hundred quid instead. The completely useless goons.

In the end I found another ISP more willing to press BT into investigating the line itself, a few weeks later and BT do _something_ that fixes it. They won't tell me (or my ISP) what it was though.

Saved myself that £165 + VAT at least. The only conclusion that can be drawn is that BT OpenReach is run, and populated, by a bunch of corrupt, money grabbing, incompetent, and cerebrally challenged monkey fondlers.

[Spatial]

I had a good chat with each engineer that turned up and explained everything to them and thankfully they all put down on their reports that there was to be no charge so I didn't have to pay anything. I'd have been livid if they'd charged me, only for the last guy to actually be worth his salt and find what the real problem was.

As it was it did cost me a load of time and effort in trying to sort the whole thing out and getting alternative routers and phones, but I guess that's hard to quantify for a redress.

[capcom_suicide]

I had a good chat with each engineer that turned up and explained everything to them and thankfully they all put down on their reports that there was to be no charge so I didn't have to pay anything. I'd have been livid if they'd charged me, only for the last guy to actually be worth his salt and find what the real problem was.

As it was it did cost me a load of time and effort in trying to sort the whole thing out and getting alternative routers and phones, but I guess that's hard to quantify for a redress.

Wonderful news! Bloody nightmare to spot that type of failure though.

Good for you Spatial, you stuck to your guns and beat the man.

Woohoo!