Hi people,
Just thought I'd share my experience with Dell at the moment as I can't believe how bad their Customer Service has got!
Last week I ordered a brand new Laptop from them which arrived yesterday, The laptop is gorgeous (The new Inspiron 15r that was released last week) and everything was great until I ran a couple of benchmark tests on the Graphics Card. Its a pretty nifty machine that has switchable graphics cards so the majority of the time it runs on the integrated Intel 3000 card until specified otherwise. After running the benchmark using the Radeon 7670m instead the laptop turns off after a short while leading me to believe its overheating! I actually thought that the GPU fan probably isn't working as I couldn't feel hot air being pushed out of the side.
To my surprise I turned the laptop upside down to hear a screw loose internally. Out of curiosity I turned it back on to find the fan is now working!! Great but I'm not having a laptop with a loose screw in....you can now hear it when you move it from side to side and I'm not convinced that there isn't already more damage elsewhere due to it.
So dell gave me 2 options........Send my 1 day old laptop back to have a replacement issued (they couldn't guarantee it would be brand new and may be refurbished) which could take 2-3 weeks OR send it back as faulty for a full refund, order the same machine again today online ensuring it is brand new and it should turn up early next week.
Great......but after organising the refund it now appears as if the price has gone up by ?50 on the website. After being transferred 8 times between sales - customer relations - technical support I'm still none the wiser and currently waiting for yet ANOTHER call back to be told they can't match the price I paid 4 days ago!
Just thought I'd share my experience with Dell at the moment as I can't believe how bad their Customer Service has got!
Last week I ordered a brand new Laptop from them which arrived yesterday, The laptop is gorgeous (The new Inspiron 15r that was released last week) and everything was great until I ran a couple of benchmark tests on the Graphics Card. Its a pretty nifty machine that has switchable graphics cards so the majority of the time it runs on the integrated Intel 3000 card until specified otherwise. After running the benchmark using the Radeon 7670m instead the laptop turns off after a short while leading me to believe its overheating! I actually thought that the GPU fan probably isn't working as I couldn't feel hot air being pushed out of the side.
To my surprise I turned the laptop upside down to hear a screw loose internally. Out of curiosity I turned it back on to find the fan is now working!! Great but I'm not having a laptop with a loose screw in....you can now hear it when you move it from side to side and I'm not convinced that there isn't already more damage elsewhere due to it.
So dell gave me 2 options........Send my 1 day old laptop back to have a replacement issued (they couldn't guarantee it would be brand new and may be refurbished) which could take 2-3 weeks OR send it back as faulty for a full refund, order the same machine again today online ensuring it is brand new and it should turn up early next week.
Great......but after organising the refund it now appears as if the price has gone up by ?50 on the website. After being transferred 8 times between sales - customer relations - technical support I'm still none the wiser and currently waiting for yet ANOTHER call back to be told they can't match the price I paid 4 days ago!
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