Virgin Media gaming woe

[J0e Musashi]

So, I had VM installed yesterday. I can't get my PS4, PSTV or Xbone to connect either wired or Wi-Fi. Is this a known issue? Is there something else I need to do? Their tech support has offered no support at all.

[VR46]

We've been with Virgin for 15 years and never I have any trouble connecting. In fact don't think the internet connection has even gone down once in the last few years. Never ever touched any settings etc (bar the password). Plugged it in and it worked to be honest.

Can the machines just not find the hub then? Does your phone or PC connect OK?

[J0e Musashi]

Everything else works, just not the consoles. I'm just gonna cancel it.

[VR46]

So if you do a scan on the PS4 or Xbox One they don't see the hub or they see it and can't connect?

[J0e Musashi]

They see it, but they can't connect. Wired should work instantly though, and it doesn't.

[nakamura]

I've got Virgin Media with an older Superhub and it works fine. Hub issue?

[MonkeyJuggleDX]

I've been with them since they were NTL and never had any issues connecting. Get them to replace your modem and check it while they are there.

[Lebowski]

yup sounds like dodgy hardware, the super-hub isnt the greatist bit of kit ive had wireless issues with it in the past. i use it on modem mode with an Asus router and my wireless stability and range is fantastic now.

[Jei]

There's no chance that youve previously set the consoles to static IPs/Gateways have you?

Sounds silly but I've seen it catch even the brightest of people out before.

[Jei]

Quick google shows this....can't say I've ever heard of this before though.

http://community.virginmedia.com/t5/Gaming/I-cant-connect-PS4-to-superhub-any-ideas/td-p/2573960

[J0e Musashi]

I've got it running. The first shub was faulty when they tested it. They brought a new one round and the same thing was happening. I switched channels and moved my house phone to the other side of the room, and it's been running fine all day now.