Hi all
I know several of you guys use Amazon.co.jp ( @importaku and @chopemon, I believe both of you guys do?).
Is there anyone who has had to return anything to them before?
I have a problem - I ordered an item, a Pomera DM30, before Xmas. Unfortunately when it arrived, it was defective. I completed the returns form on the Amazon website and have received the returns label and the commercial invoice I need to use.
However, I'm finding the whole process of returning it incredibly complicated. For example, I need to use DHL according to Amazon, but DHL won't let me setup to send a parcel without providing a name of recipient. Of course, this is Amazon - so there is no name, just the address of the returns centre.
Not only that, but I don't really get what I do with the commercial invoice. Apparently I just hand it to the courier? Will they know what to do with it? Or do I need it stuck to the box?
I need this thing back at Amazon JP by 11th Jan (I'm only sending now as have been away from home all Xmas not to mention hugely busy with work).
Please, any help much appreciated! I'm stressing.
Thanks in advance.
I know several of you guys use Amazon.co.jp ( @importaku and @chopemon, I believe both of you guys do?).
Is there anyone who has had to return anything to them before?
I have a problem - I ordered an item, a Pomera DM30, before Xmas. Unfortunately when it arrived, it was defective. I completed the returns form on the Amazon website and have received the returns label and the commercial invoice I need to use.
However, I'm finding the whole process of returning it incredibly complicated. For example, I need to use DHL according to Amazon, but DHL won't let me setup to send a parcel without providing a name of recipient. Of course, this is Amazon - so there is no name, just the address of the returns centre.
Not only that, but I don't really get what I do with the commercial invoice. Apparently I just hand it to the courier? Will they know what to do with it? Or do I need it stuck to the box?
I need this thing back at Amazon JP by 11th Jan (I'm only sending now as have been away from home all Xmas not to mention hugely busy with work).
Please, any help much appreciated! I'm stressing.
Thanks in advance.
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