Hi there
My Dad has had a malware issue with his Windows 10 PC, which occurred when using Chrome. When using it, he would get pop ups in the bottom right of the screen for obviously fake, clickbait news stories, or alternatively alerts that either his McAfee or Norton had expired or detected a virus (he did not have either McAfee or Norton installed and anyway, it was obvious these were part of the same malware just from how they looked).
Once kicked off by opening Chrome, these bottom right corner popups would persist even once Chrome was closed. They weren't windows, but kind of overlays on the screen. that couldn't be removed.
The steps I took to deal with this are as follows:
1) Closed Chrome and uninstalled it from his machine. The pop ups ceased.
2) Installed Norton Antivirus (he already had a paid subscription from a previous machine that he'd forgotten about so it made sense).
3) Ran a full scale virus scan (not a 'Quick' one). This turned up nothing.
4) Reinstalled Chrome (he needs it for a particular aspect of his work).
5) Ran a full scale virus scan again. This turned up nothing.
My question is this:
Can we now feel reassured that the computer is clean of malware and that the computer and Chrome are safe to use? He is keen to log into his online banking to do some stuff, and I've told him to hold off for now as want to be extra cautious.
Any guidance from the IT/Windows experts on here would be hugely appreciated!
My Dad has had a malware issue with his Windows 10 PC, which occurred when using Chrome. When using it, he would get pop ups in the bottom right of the screen for obviously fake, clickbait news stories, or alternatively alerts that either his McAfee or Norton had expired or detected a virus (he did not have either McAfee or Norton installed and anyway, it was obvious these were part of the same malware just from how they looked).
Once kicked off by opening Chrome, these bottom right corner popups would persist even once Chrome was closed. They weren't windows, but kind of overlays on the screen. that couldn't be removed.
The steps I took to deal with this are as follows:
1) Closed Chrome and uninstalled it from his machine. The pop ups ceased.
2) Installed Norton Antivirus (he already had a paid subscription from a previous machine that he'd forgotten about so it made sense).
3) Ran a full scale virus scan (not a 'Quick' one). This turned up nothing.
4) Reinstalled Chrome (he needs it for a particular aspect of his work).
5) Ran a full scale virus scan again. This turned up nothing.
My question is this:
Can we now feel reassured that the computer is clean of malware and that the computer and Chrome are safe to use? He is keen to log into his online banking to do some stuff, and I've told him to hold off for now as want to be extra cautious.
Any guidance from the IT/Windows experts on here would be hugely appreciated!
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