I'm waiting for another call back from them. I'm basically going to tell them I have given all I can and they are giving me nothing in return. I'm also going to ask if they have opened an investigation from the fraud claim I made and if not I will tell them I'm going to the police about this and inform them that BT are not being compliant with my claim and investigating the fraudulent set-up of the account.
Thanks for the advice on citizens advice, I wasn't sure if it was them or trading standard I should get involved with.
Thanks for the advice on citizens advice, I wasn't sure if it was them or trading standard I should get involved with.
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