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    Zavvi Pre-orders

    I've pre-ordered quite a lot from Zavvi in the past and always got them the Wed or Thur before release (and Darksiders/Bayonetta came on a Tuesday). Castlevania and Enslaved are the first games I've ordered from there from a while - Castlevania has shipped and Enslaved not.

    Has their service gone downhill? I can't see Castlevania getting here til Friday at the very earliest. They shipped Seven BR on Fri and it got here today. Is this typical of their site now?

    #2
    I avoid them. Slow dispatch and resealed games ahoy.

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      #3
      Touch and go as there is no real pattern as to whether something will get to you before, on, or after release day. Sorry to give such a varied answer but that is what I and others have experienced in the past, so...

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        #4
        Here's some of my history from them.

        Borderlands - shipped Thursday before release - received Friday (week early)
        Front Mission Evolved - shipped Monday before released - received Wednesday (two days early)
        Little Big Planet PSP - shipped Friday (release date) - arrived Monday.

        It really is touch and go.

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          #5
          I've always got games early from them and at the latest I get them on release day. Got Front Mission Evolved last Tuesday and it wasn't out til Friday.

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            #6
            Ordered castlevania a week or two before, despatched Tuesday, received Friday before release.

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              #7
              Thought I'd let potential victims aware - Zavvi have been 'mistakenly' charging some customers twice for items they've ordered from them due to their installation of a new computer system.

              I myself have been affected by this behaviour so can attest to it - worth checking your online card accounts if you've bought anything from them in the past month of particular value.

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                #8
                Thanks for the heads up.

                Zavvi seem to have gone really downhill of late - there's people moaning about stuff not being dispatched all over the Internet (including here). They twittered that they've moved warehouses and changed their order system so things should be getting back to normal soon - they'd better hurry though or they'll be going the way of the previous administration.

                I've had cause to cancel two orders with them of late, won't be using them again until they sort themselves out.

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                  #9
                  They'll go under again before sorting themselves out. They don't seem to realise what people come back to a company for - it's not just cheap prices that matter long term.

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                    #10
                    I've only used them once - least once for a new release anyway. I ordered Vanquish months ago, they didn't ship it till the Friday it was out, and I got in on Saturday. A day late, which is not that bad. Given I paid £28 for it,which was the cheapest I've seen the game so I don't mind so much!

                    Sounds like I got lucky though!

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                      #11
                      Originally posted by Friction View Post
                      I've only used them once - least once for a new release anyway. I ordered Vanquish months ago, they didn't ship it till the Friday it was out, and I got in on Saturday. A day late, which is not that bad. Given I paid ?28 for it,which was the cheapest I've seen the game so I don't mind so much!

                      Sounds like I got lucky though!
                      It was ?27.85 at shopto. Anyway I used the codes with The Hut. I know same company, but they seem a lot more reliable than Zavvi.

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                        #12
                        Yeah had an issue with Fallout New Vegas preorder, not shipped on the Thursday before launch so I knew it wouldn't arrive on time from how long their shipping usually takes.

                        Website then started playing up during cancel so went back later. By then they started processing but tried my luck. Apparently they charged the card and couldn't cancel but didn't send the item. Item has only just shipped today.

                        Apparently it was all to do with a warehouse change, fact of the matter is it sat there for a week once I was charged. Yeah they are cheap but not worth the hassle. Especially as other sites has a good turnaround for delivery.

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                          #13
                          I bought Yakuza 3 from them, it was posted on 19/10 and as of today no trace of it (i live in Italy).
                          I should start to be worried?

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                            #14
                            Not yet, I frequently buy stuff from them because I'm a cheap bastard and don't mind getting games a bit later, and it usually takes about 2 weeks for the games to get here (Netherlands).

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                              #15
                              Originally posted by Sane View Post
                              Not yet, I frequently buy stuff from them because I'm a cheap bastard and don't mind getting games a bit later, and it usually takes about 2 weeks for the games to get here (Netherlands).
                              Two weeks to Netherlands? That's weird, usually takes a little over a week for a game to arrive here in Finland.

                              The Hut seems to be a bit faster with their service and they have same prices more or less.

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