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Mad Catz Fight Stick SE problem (360)

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    Mad Catz Fight Stick SE problem (360)

    I bought an SE stick a few months ago and swapped in Sanwa bits. When I first got the stick I did Mad Catz's job for them (i.e. the superglue mod) so the sticker's been cut thinly with a scalpel.

    Anyway, recently the stick has been exhibiting a super annoying problem whereby the LT/RT buttons suddenly stop working and the joystick will also sometimes disconnect. Both these problems only go away if the joystick is unplugged and plugged in again. It's happened in ranked SF4 matches and also happened just now while I was playing against phillai.

    The thing is, I think on SRK forum or probably the Mad Catz forum, a Mad Catz rep said the people with joystick problems would be 'looked after' even if they'd voided their warranties to do the superglue mod, although I can't find that post anymore.

    I'm wondering whether it'll be easy enough to warranty this even though the sticker's been cut. Reason being this fault is not to do with my having opened the joystick and would have developed anyway regardless, as others have had the same problem (it is a known problem) and haven't opened their sticks. I mean, a warranty covers defects in workmanship not those caused by the end user. They may argue that my opening the stick caused the problem but if that were the case, why is it happening to others? Could I argue the case a bit more due to UK retail laws and the like?

    As it stands, I could of course wire in some 360 pad guts but doing that defeats the point of having bought the stick in the first place. If I did that then I've basically spent ?70 on a plastic joystick housing with (crap) SF4 artwork.

    What's the likelihood of them being ok with it? I bought it from Game so maybe I could take it back. The thing is I bought it from the Game website and then had it delivered to the Game store so not sure what they're like for returns from the website.

    #2
    Legally having a sticker saying "removing this voids your warranty" is rubbish. They have a responsibility to provide you with something which lasts for a "reasonable period", which for a £70 joystick is more than a few months. Given you've opened it up though they could argue you caused this. if it's a known fault though obviously they'd be on thin grounds - is this something that's happened to others? If so i'm sure you'll be fine. if not it might be more difficult, depending on their policies, but I'd imagine you'd still be OK. I doubt Game would even check if you returned it boxed and with the original stick & buttons back in.

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      #3
      The only reason I'm thinking about it is because others have mentioned the problem already, so I'm assuming I'd have a leg to stand on regarding the sticker issue (I literally just googled 'mad catz fight stick LT RT' and found posts). I've even seen posts by TE stick owners about the same problem. As it is 'remedied' just by reconnecting the controller, it can't be dodgy wiring or something I've done, as nothing is being touched internally to sort it out.

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        #4
        Your contract is with game, rather than Madcatz, so technically you should just go back to them and they should give you a replacement or a refund, and I'm sure they will.
        Problem there is that presumably they haven't got another stick to give you, so it'll be a refund, which could leave you without one for a while.

        I'd suggest you just phone up/email madcatz, and be nice rather than aggressive, no legal threats, I'd bet they'll just offer to fix it for you. If not, go via game for refund/repair/replacement, if that doesn't work, then start worrying about harder options.

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          #5
          Cheers.

          Refund would be best, really - I can hardly stand to look at it most of the time, and if Mad Catz does offer to repair it I'll just flog it off when it comes back anyway. Also I have a couple of EX2's here so I'm not really worried about being stickless for long!

          Ideally I'd get rid of it and then use the Sanwa stick+buttons for a diy stick

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