@ MonkeyJuggleDX: You say the buyer only paid for 2nd class postage - was that how your auction was set up? Were there other options?
I never allow standard postage in my auctions ever, I always send recorded no matter what because of their seller protection rule, unless it's something so cheap that I'll just give a refund if it doesn't turn up rather than go through the RM process.
What confuses me is their Paypal's insistence on tracking. Sometimes I hear it has to be fully tracked, other times recorded is enough(as proof of delivery or non-delivery).
There also seems to be confusion over who's responsible. As far as I'm aware, the seller is responsible for the item up to the point it reaches the buyer's door. Any issues with delivery and it's up to the seller to sort them out.
I'll often see sellers advertising non-recorded delivery with a clause along the lines of "non-recorded delivery at your own risk etc etc" when it turns out it's the seller who's at risk, not the buyer.
I never allow standard postage in my auctions ever, I always send recorded no matter what because of their seller protection rule, unless it's something so cheap that I'll just give a refund if it doesn't turn up rather than go through the RM process.
What confuses me is their Paypal's insistence on tracking. Sometimes I hear it has to be fully tracked, other times recorded is enough(as proof of delivery or non-delivery).
There also seems to be confusion over who's responsible. As far as I'm aware, the seller is responsible for the item up to the point it reaches the buyer's door. Any issues with delivery and it's up to the seller to sort them out.
I'll often see sellers advertising non-recorded delivery with a clause along the lines of "non-recorded delivery at your own risk etc etc" when it turns out it's the seller who's at risk, not the buyer.
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