Can't get hold of someone on messenger, so I phone their mobile. "Hello?" "Hi, it's Charles" "Sorry I can't talk right now [cuts me off]".
Why did you answer the phone then?
There seems to be a massive compulsion to answer phones. If mine's ringing during dinner or whatever, I'll just leave it. We've got an answerphone, so why not use it?
I know someone who when their secretary isn't about will go and answer the phone even if they are with a client. Several clients have refused to come back because of this. We've told them not to do this, but they still continue: "If I don't answer I'm losing out on business". erm no. If you do answer you might possibly gain some new business but you'll definitely lose out on business you currently have. Crazy.
Why did you answer the phone then?
There seems to be a massive compulsion to answer phones. If mine's ringing during dinner or whatever, I'll just leave it. We've got an answerphone, so why not use it?
I know someone who when their secretary isn't about will go and answer the phone even if they are with a client. Several clients have refused to come back because of this. We've told them not to do this, but they still continue: "If I don't answer I'm losing out on business". erm no. If you do answer you might possibly gain some new business but you'll definitely lose out on business you currently have. Crazy.
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