360 Issues thread

[fahrenheit]

Contacted Microsoft this morning and it's going in for repair, I only hope the fact I broke the Microsoft seal when taking it apart won't be a problem.

Don't even bother, they won't even look at it.

[Charlie]

Are you serious?

[Swallow]

It appears so:

http://answers.yahoo.com/question/index?qid=20070530123548AAP4ido

[fahrenheit]

Are you serious?

Yes. MS official policy is to not touch a console that has been opened. Their justification is that they do not know what has been done inside the console therefore their servicing personale may be in physical danger from opening/servicing the unit.

[Charlie]

According to the link a broken seal only invalidates a warranty. Mine's not under warranty anymore (I'm paying for the repair) so hopefully it's all good. If the worst comes to the worst I'll say I broke the seal being a clumsy fool while fitting a new faceplate.

[fahrenheit]

According to the link a broken seal only invalidates a warranty. Mine's not under warranty anymore (I'm paying for the repair) so hopefully it's all good. If the worst comes to the worst I'll say I broke the seal being a clumsy fool while fitting a new faceplate.

Unfortunately if the warranty period is current or expired it really is irrelevant. Sorry, but the link above is fairly worthless. I can tell you first-hand that you do not have a leg to stand on. You may be able to convince them that you have accidentially broken the seal, but there will most likely be tell-tale signs that the case has been opened (dents and scratches on the joints of the case etc). These guys are opening these things all day long, they are not idiots.

Best of luck, but don't be surprised if they return the console to you without notification.

[Charlie]

Just had a quick look at the case and there are tiny tell-tale signs it has been opened. Fu*k. The irony is I only removed the plastic cover, I didn't open the inner metal casing and fiddle with the components so the console poses no threat to a repair engineer. I don't suppose they'll take that into consideration though.

If they do return it unrepaired, will they still charge me for their time and the courier service? Don't really wanna throw any money away if I need to buy a new console.

[MikeRox]

They probably will do. I'd say ebaying the console would be your best bet (as spares or repair) and then looking for a cheap premium/core setup or whatever. play.com do premiums for £230 delivered I believe. Cores will be under £150 now with games.

[Charlie]

[Pavey]

Im taking mine to a guy i found off ebay, who can fix them. I've spoken to him and taking it here in person. (Northolt)

I refuse to give MS any more money, so would rather give it to the little guy.

Power to the people etc etc...

[Charlie]

Following the advice in this thread I decided against sending my 360 to Microsoft and sent it to a guy on eBay instead who, for ?28.50, not only repaired the console but modified the cooling arrangement to increase air flow and heat expulsion and so help avoid future problems caused by overheating - all covered by 6 months warranty.

Sent the console away on Monday and got it back today all fixed. Seems a fair bit quieter that it was and using the guide is definately quicker.

More info here: www.360repair.co.uk

[PhilG]

I received my 360 back from Microsoft on Tuesday. Apparently it had the motherboard replaced. I played a couple of hours of Lost Planet and a little more the next night and all was well. I tried to play Ridge Racer 6 tonight and it locked up whilst loading an online race. I had to switch it off, then on again to be greeted by the Ring of Death. Powered off again and we're back to green. Ten minutes later, same thing. Power cycle and after another daliance with the ROD it's green again. I've booted Gears twice now and the first time it locked up, although it's currently running fine, and has been for the last 20 minutes.

I rang Microsoft and they want me to send it back. They refuse to give me a new machine and openly acknowledge that I'll get a refurb, "as per the agreement I entered into when I bought the machine". Funny I don't remember reading or agreeing to any such agreement when I clicked the 'buy' button on play.com in December. Apparently it was also my fault that I couldn't speak to a supervisor. I should have known to call before 6pm because after that the management all go home and leave the grunts to 'run' the place.

I think I'm going to try the same people Charlie did because I'll get my remaining 6 months warranty via them instead, and they at least appear to do something other than chuck the same flawed components in again. Badly.

So to summarise: **** Microsoft. **** them up their stupid asses.

[Montario]

Tray sticks, power button not working, keeps telling me to clean my discs! Gonna swap it over at currys today, was hopin to hold out swapping it over until the new chipset was out... but i'll just have to wait for my new one to die to do that!

[PhilG]

Consumer Rights Help needed please!

I bought my 360 from Play.com in December 2006. It failed last month and has just come back from MS after three weeks. It's already failed again, so I'm faced with having to return it *again*.

Anyway, IIRC my contract is with the retailer, not the manufacturer and therefore play.com are obligated to replace it.
So I rang Play and they reckon that after 28 days I have to go via Microsoft (and were really rude with it). They say that their Terms and Conditions state this (which they very roughly do) and so this is perfectly legal.
However, according to the DTI, no retailer imposed conditions override my rights under the Sale of Goods Act.

I've tried ringing my local trading standards, but the phone is on divert to the fax machine.

Has anyone here managed to get their retailer to swap the unit over in these circumstances. I know that Game used to say they covered stuff for 28 days, but this might have changed now. I really have no confidence in MS and can't be doing with having to wait 3 weeks for another shody repair.

[BeyondJumpFish]

Consumer Rights Help needed please!

I bought my 360 from Play.com in December 2006. It failed last month and has just come back from MS after three weeks. It's already failed again, so I'm faced with having to return it *again*.

Anyway, IIRC my contract is with the retailer, not the manufacturer and therefore play.com are obligated to replace it.
So I rang Play and they reckon that after 28 days I have to go via Microsoft (and were really rude with it). They say that their Terms and Conditions state this (which they very roughly do) and so this is perfectly legal.
However, according to the DTI, no retailer imposed conditions override my rights under the Sale of Goods Act.

I've tried ringing my local trading standards, but the phone is on divert to the fax machine.

Has anyone here managed to get their retailer to swap the unit over in these circumstances. I know that Game used to say they covered stuff for 28 days, but this might have changed now. I really have no confidence in MS and can't be doing with having to wait 3 weeks for another shody repair.

Just tell play that under the sales of goods act, the product does not fit it's purpose (IE: not working) and that they have to replace it even if it's way passed the 28 days. Tell them it's the law and they are welcome to look it up.