All EBAY/PayPal related posts here please

[EDDIE M0NS00N]

I just got a message from the buyer.
He says that he never played it, but have u seen the state of the disc in the pictures I posted!!

How can u not play a game which was New, unopened & Factory Sealed & then send it back in the condition its in?!!!

He's obviously either been too rough with the disc.

What do u think I should do guys?

We all know what Ebay and paypal are like though. If he puts a claim in he is most likely to win it because thats how they work. The sellers pay all the fees and the buyers get all the protection. It stinks but we still use it.

Yeah this is my dilema u see. I really want to say to him that he's not getting a refund because it never got sent back in the same condition as it was sold (bar the crack) but I just know he'll file a PP dispute & then win...............AND have the cheek to leave me a neg!!

[buster_broon]

I just got a message from the buyer.
He says that he never played it, but have u seen the state of the disc in the pictures I posted!!

How can u not play a game which was New, unopened & Factory Sealed & then send it back in the condition its in?!!!

He's obviously either been too rough with the disc.

What do u think I should do guys?

thing is matey, it was factory sealed so you dont really know what condition the disc was in

i've bought stuff in the past that was fatory sealed and the disc was scratched

but maybe the buyer knows this and is just trying to abuse the system - it certainly is a quandry

[ince]

hi

if i send money from one paypal account to another from Source of Funds

PayPalBalance: will the receiver get charged a percentage of the amount

[cutmymilk]

thing is matey, it was factory sealed so you dont really know what condition the disc was in

i've bought stuff in the past that was fatory sealed and the disc was scratched

but maybe the buyer knows this and is just trying to abuse the system - it certainly is a quandry

Never thought of that - I've bought factory sealed before and it clearly wasn't. (coffee stained manual!!!) The guys aid about his supplier being dodgy, or something. Not his fault, and that.

[Hohum]

Can anyone explain why you need to confirm your address twice on paypal? My account is verified, and address is already confirmed according to the relevant page because I added my debit card, however it wanted me to also confirm it by replying to an automated phone call with a code... which I did, upon which point it says it can't obtain my address from phone records, so they're now sending me a letter with a code in to enter. What the hell? Getting fedup with them already, might just close my account and be done with it.

[EDDIE M0NS00N]

When I've had to claim from RM for a lost item RM have never refunded the postage cost back to me even though they never fullfilled the service that I paid for.
However (I may need Jebus to look into this for me), I think I may have found a way to make sure u get your postage fee back too.
All u have to do is make sure u offer free postage but add that p&p cost into the price of the item. If you're worried that the higher amount will put buyers off then it doesnt really make much difference what you're charging these days on eBay as the buyer can see what the item cost & postage cost is w/out having to click on the auction to see.

So if u have to make a claim & produce evidence of the cost of the item i.e. eBay/PP printouts then RM can see for themselves what the final cost of the item was & that no postage was charged, therefore u should get the lot back!!

I'll have to try it out 1st so I'll get back to u with the results when/if I have to file another lost item claim.

[Crimson Day]

When I've had to claim from RM for a lost item RM have never refunded the postage cost back to me even though they never fullfilled the service that I paid for.
However (I may need Jebus to look into this for me), I think I may have found a way to make sure u get your postage fee back too.
All u have to do is make sure u offer free postage but add that p&p cost into the price of the item. If you're worried that the higher amount will put buyers off then it doesnt really make much difference what you're charging these days on eBay as the buyer can see what the item cost & postage cost is w/out having to click on the auction to see.

So if u have to make a claim & produce evidence of the cost of the item i.e. eBay/PP printouts then RM can see for themselves what the final cost of the item was & that no postage was charged, therefore u should get the lot back!!

I'll have to try it out 1st so I'll get back to u with the results when/if I have to file another lost item claim.

but then you pay more in fees, you cant win

[Mad Gear]

Whenever i make an Ebay claim for a missing item through Royal Mail i never say it's anything to do with Ebay. I always claim it's a gift that's gone missing, you can then claim up to £32 and give the seller a full refund.

[EDDIE M0NS00N]

Whenever i make an Ebay claim for a missing item through Royal Mail i never say it's anything to do with Ebay. I always claim it's a gift that's gone missing, you can then claim up to ?32 and give the seller a full refund.

Dont u need a receipt for summat like that though?
U need to prove to RM what the item is worth & if u lie & they get in touch with the buyer who gives a different story to what u have said on your lost form then you're up **** creek mate.
Isnt it?
Or do u know a mate who works for RM & does u a favour?

[nietzschedancing]

Crikey, I was bidding on an item on eBay all happy like, satisifed with the description and picture - then, purely by accident on another forum, I stumbled across a picture of the exact same item from the seller but with one crucial difference - the lid of the box was down only to reveal that the name of the game was scrawled on it with black marker pen. Now, this wasn't listed in the dexription and in my opinion the item has been misrepresented - now I can't retract the bid 'cos my broadband (Tiscali, spit) won't allow me to open the page. Now, it may sound picky, but it isn't on to sell an item like that. Imagine bidding on a game described as in 'great' condition only to find one of the inserts or the disc had massive black writing on. Pffft. Rant over now.

[chaoticjelly]

Dont u need a receipt for summat like that though?
U need to prove to RM what the item is worth & if u lie & they get in touch with the buyer who gives a different story to what u have said on your lost form then you're up **** creek mate.
Isnt it?
Or do u know a mate who works for RM & does u a favour?

Tommy, go to your local post office ask for a pad of "Certificate of Posting" all you have to do is fill one out with the name and address your sending the packet to (for each person) get it stamped and initialed at the post office when you take your item, then keep it in a box.

If the item goes missing, you can have up to ?34 (100 times value of a first class stamp) this will cover a lot of items. Anything expensive probably worth sending Recorded Delivery / Courier

Anything really expensive wouldnt use anything other than Special Delivery.

Proof of value = print off of auction page

They now have a section on the claims form for ebay claims asking for paypal payment print off, item number and auction page print off!

I have had all my claims paid, I fill it out, do a photocopy, send it off, and then in several weeks I chase it up via phone (landline number at saynoto0870.com)

They sometimes pay the postage if the items value is under ?34, make sure you write on the claim form how much for item, and how much ur claiming for postage etc..

I had someone take 1 month to pay for 2 NES connectors. I had to ring him up. A couple of weeks later he claimed he hadnt received, I thought he was saying this because I rang and asked him to pay etc (just had a hunch) anyway, he kept saying he hadnt had them, and when I pointed out the facts, and that he took 1 month to pay, he got uppity.

When I asked him where he got the 2 connectors as fitted in the NES consoles he was selling on eBay he suddenly decided that he had received the connectors "yesterday"

Yep there is some scum about on ebay! and this was a buyer 100% pos from Manchester.

[MattyD]

If the item goes missing, you can have up to ?34 (100 times value of a first class stamp) this will cover a lot of items. Anything expensive probably worth sending Recorded Delivery / Courier

Anything really expensive wouldnt use anything other than Special Delivery.

Recorded delivery will NOT give you any extra protection if the item is lost in transit, and it's no less likely to go missing in the system. Recorded items go through exactly the same system as regular 1st and 2nd class packets and letters. It's really intended only to prove receipt of things like legal documents etc. The only circumstances where recorded delivery is an advantage is if the item reaches the seller OK but they try to say they didn't receive it, as in Chaoticjelly's post above. Then all you need to do is call customer services, and they'll provide you with the time and name of the person who signed for it, and can also provide photocopies of the original card if needs be.

This site really needs a postage FAQ. If this is something people would appreciate having, please make noises at the mods and I'll gladly write one up if they'll sticky it / post it with the other FAQs.

[EDDIE M0NS00N]

Yeah I understand what u mean Chaoticjelly as I use the same procedure, but I'm just trying to understand what Madgear is talking about as he mentions that if an eBay item he sold goes missing he just says it was a gift.
However u need to be able to prove the missing items worth & where it was sent to & if RM contact the recipient & he gives a different story i.e. it was an eBay item then you've given false info & RM might not pay up.

[pacrifice]

Guys, i got an issue that's probably come up before but there's like 192 pages. So i'm just gonna ask anyway.

Won an item on ebay. paid with paypal. including postage, it came out to a fiver. Haven't recieved it after two weeks and it was posted from within the UK.

Have already contacted the seller about it but their reply wasn't satisfactory.

On the ebay site, i know where to go through to put in a dispute but it gives two options. To open a dispute through ebay or open a dispute through paypal.

Which route should i go? should i do an ebay first and if that doesn't work out, then paypal..? or should i go through paypal first?

I know this is probably a stupid question but i've never had a dispute before

[Gubbins]

How much was it? Put in a chargeback via paypal ASAP. Ebay will do f*ck all to help you. If the seller's not got tracking info, you'll 100% get your money back (minus ?15 if he doesn't have any money in his account - likely considering you've left it so long). Hope it wasn't too little, otherwise looks like you'll be getting about ?1 back!