Being the (great) son I am, yesterday I went to Comet to buy my mother a new washing machine. I got her a Hotpoint one (she swears by them) and it cost ?330, but as it was the end of the line they had none in stock (there was also 3 other Hotpoints but all of them were also end of line, except the most expensive one funnily enough), and rather than waiting about indefinetly for a new one I said I was happy to buy the display one and they duly knocked ?30 odd from the price.
Got it into my car, called a mate to come meet me to carry it up a flight of stairs (heavy bastard), took the old one out, bunged that into the car ready for the skip today, plumbed the new one in (by this time my mother was getting ridiculously excited by it all), pressed the power button and.... nothing.
Since then, Ive tried everything I can to get the power on, changed the fuse, tred all sorts of button combinations, turned the water off, and on, made sure the door was shut and so on, but nothing.
Im on the phone to Comet soon for what I have no doubt will be a angry conversation when they inevitably refuse to send someone round today to fix it, or provide a replacement and take the duff one away.
This is basically a pre-moan about customer service in the UK, Id be surprised if they even said sorry tbh.
There is the slim chance that they are bothered by this, and do sort something out, but lets face it, when was the last time a major retail company put itself out for a customer after money has changed hands?
Got it into my car, called a mate to come meet me to carry it up a flight of stairs (heavy bastard), took the old one out, bunged that into the car ready for the skip today, plumbed the new one in (by this time my mother was getting ridiculously excited by it all), pressed the power button and.... nothing.
Since then, Ive tried everything I can to get the power on, changed the fuse, tred all sorts of button combinations, turned the water off, and on, made sure the door was shut and so on, but nothing.
Im on the phone to Comet soon for what I have no doubt will be a angry conversation when they inevitably refuse to send someone round today to fix it, or provide a replacement and take the duff one away.
This is basically a pre-moan about customer service in the UK, Id be surprised if they even said sorry tbh.
There is the slim chance that they are bothered by this, and do sort something out, but lets face it, when was the last time a major retail company put itself out for a customer after money has changed hands?
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