This would have gone into the irks thread, but I just got an update that means this thread is now more appropriate! I ordered a few Xmas pressies from Amazon, ?30 worth, chose super saver delivery as there was plenty of time before Xmas. They still hadn't turned up today so I decided to check the order tracking page, which, to my horror, told me that the order had been delivered last Thursday! Which it hadn't.
I work from home and would have been in at the delivery time and date given on the tracking page. I saw that the delivery company was Yodel, which, after reading a few things about them on here, made my heart sink.
So I emailed Amazon a couple of hours ago, expecting them to tell me to talk to Yodel, expecting getting my money back would be a long, drawn out affair (at best!) and that I'd have to stump up for replacement presents in the meantime. Much to my delight however, I got an email from Amazon telling me that they're sending the order again upgrading it to first class delivery to make sure it gets here for Christmas, all with no charge! Well done Amazon
I work from home and would have been in at the delivery time and date given on the tracking page. I saw that the delivery company was Yodel, which, after reading a few things about them on here, made my heart sink.
So I emailed Amazon a couple of hours ago, expecting them to tell me to talk to Yodel, expecting getting my money back would be a long, drawn out affair (at best!) and that I'd have to stump up for replacement presents in the meantime. Much to my delight however, I got an email from Amazon telling me that they're sending the order again upgrading it to first class delivery to make sure it gets here for Christmas, all with no charge! Well done Amazon

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