360 Issues thread

[angelox]

It's really up to the manager or whatever. You won't have any problems getting another premium, though. HMV replaced mine after six and then 18 months from my original purchase.

As regards the disc read error: are there any scratches on the discs?

Nope - all my 360 games came at the same time as the machine, all new and sealed. Went into Lewisham, manager there despite being a sony fanboy is generally nice, however with my 360 problem he wouldnt help (swap for another 10/06 premium or nothing), went to another GAME futher down the line and they not only agreed to give me store credit for the exact amount of my machine - but also gave me some extra vouchers for a elite ontop. Going to get my machine replaced this weekend to get it out of the way and catch up on some Wii gaming action untill the 24th

[The_G_Man]

My 360 will only boot up on the odd occasion now and when it does I get the chequored screen as it freezes. Is this covered in the three year warranty?

[Daragon]

If you don't see 3 red lights, they'll give you the hoze I'm afraid.

[egparadigm]

From what I was told when I replaced my second machine, the chequered screen has the same cause as the 3RL - just a different symptom.

Anyone know of a good reason why you shouldn't just tell them you've had the 3RL? How could they possibly tell!?

[ezee ryder]

My 360 will only boot up on the odd occasion now and when it does I get the chequored screen as it freezes. Is this covered in the three year warranty?

This is what I got before I the machine decided to give up. When I turned it on I got one red light and an E74 error, which bascially means its either your AV cable or the graphics unit of the machine that has gone....mine was the latter.

[Robster]

I used to get the single red light and I kept ignoring it.

Eventually I got 3 red lights with random freezing so if you keep at it you should get red lights eventually .

[Dezm0nd]

I got the red lights just now, so i'm straight on the phone asking for a replacement.

Stroke of luck, in a very weird way. Now i'm eligible for the 3 year warranty!

[Hohum]

Recently bought a premium 360 with 5 games off someone I know for ?200, but I'm already considering selling it. It works fine, but that nagging feeling in the back of my mind about it breaking down seems to be there all the time, lol

Plus, by god, the current hardware is a bit noisy isn't it? My new PC makes less noise than this thing... it's the first time I've had to turn up my TV volume when gaming due to a noisy console drowning out the sound. So yeah, I'll prolly sell it and get my money back, then wait on the 65nm hardware. Hopefully it'll be the solution to all these problems

[Robster]

Just spoke to microsoft again re my missing console. Promised a call back by Thurs night at latest as they are waiting on UPS responding.

I was offered compensation by a manager in the form a a new game/accessory so might not be that bad.

I wonder if they will give me Bioshock or stranglehold

probs not, knowing my luck I will be offered PDZ or NBA2K7

[egparadigm]

The UPS man arrived unannounced this morning. MS had told me they were sending a packing label via email, but he turned up with it in hand this morning. He said that people never have the console ready when they turn up and that the system is a bit of a mess (or words to that effect.)

Quickly went down town and bought a coffin and then rapped it up and he came and took it within 15 mins of my return call.

I sent her off in full military honours, draped in the Union flag.

[jim g]

The UPS man arrived unannounced this morning. MS had told me they were sending a packing label via email, but he turned up with it in hand this morning.

For the benefit of anyone who has to returm their machine, don't wait for labels. Once MS have agreed to repair, UPS turn up the next working day in most cases. So, pack the machine ready asap after MS agree to repair.

Oh and my brothers machine jsut lit up last night, so thats another machine gone down. Franly, software aside, the 360 from a build quality viewpoint is a pile of crap. If these were cars, or TV's, Watchdog would be on their case big time.

[ChrisF]

If these were cars, or TV's, Watchdog would be on their case big time.

Very, VERY, true. They were on Watchdog and it went along the lines of

Watchdog: We've had several complaints that XBOX 360 video games machine consoles have been breaking. We have contacted Microsoft who have said it's very rare, and those that do break are fixed within days. So, everything is ok then!


Lamest Watchdog EVER. I think a few You Tube links for it got posted a while back.

[Robster]

A little tip for everyone when phoning, if you get passed through to the american customer service(you will know due to mention of dallars and the online tracking for repairs) hang up and dial again until you get through to a european service.

Not only will you get an answer quicker but they are generally more helpfull than american colleagues.

[eastyy]

you know alot of people keep praising about how impressed they are with microsofts service at replacing machines

But that does not alter the fact THEY SHOULD NOT BREAK DOWN IN THE FIRST PLACE....especially at this scale

There should have been a far far bigger uproar........i have not had to replace my machine yet....touch wood...but i have had crashes and random freezes far more then all my other consoles combined

[Robster]

OK, finally got answers as to where my console is.

They dont know!!...the reason being is that it never arrived at the service centre. So everytime I called re my console and was informed it would be back by 11/8/07 at the very latest was a load of crap.

I asked why they had not even tracked this and they replied they dont track consoles.
I then asked for the tracking numbers which she would not give me, I asked for her superior and she replied there was none as this is the escalation dept. I was then informed a replacement console was despatched yesterday to which I was not informed.

My next question was to make sure it is a NTSC console to which the girl replied "uh..its what??..". She re-assured me it was a NTSC console that is on its way but I dont think it is if it has already been despatched.

Compensation:
I was half right with my prediction of games.
The games I was offered were PGR3,PDZ and a couple of other lame games from release.

The accessories are a new controller or play and charge kit or a mem card.
I have 2/3 and dont have any need for a mem card. There was no other option and she would not budge after 50 mins of a phone call. I then mentioned my xbox live sub is due for renewal in Sept to which I rqsted 6 months live but she could only give me 3 months.

I have the feeling they are only allowed to offer live sub if the cust asks.

Totally shocking service tbh, now its10 working days for my replacement to arrive. So no console since 6th July and I need to wait another 10 working days.

My advice to you all: when they pick up make sure you call MS and confirm they have rec'd your console.