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Well so much for me praising nintendo.I received an email on Friday stating that the machine had been repaired and is due to be sent back to me but the email link for tracking it with DHL was corrupt.This morning I telephoned nintendo customer care and explained that the link was corrupt and could they state when it would be delivered.I was told that my machine was repaired and waiting for DHL to collect the machine which should be delivered by mid week.My partner then phones me 30mins later telling me that my 3ds had been delivered to our house.I was now confused but very happy indeed.I work 12 hr shifts so I've not long got home.Naturally I was eager to play my 3ds,took the machine out of the box and then I couldn't believe it...the machine hasn't been repaired and the hinge is as bad as ever.As you can imagine I'm f**king tamping and can't wait to phone nintendo first thing in the morning.UNBELIEVABLE
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Nintendo have admitted it is faulty. Return it to GAME - don't leave until they have sorted it, get the number for head office and speak to them in the shop/ask them to speak with the manager.
I'd try and get a refund and then repurchase from Tesco for ?115, but think legally they are allowed to choose if they replace or refund, and obviously they would want to replace.
Or try and get something out of Nintendo directly - just remind them you paid a huge premium to purchase the console early and that they need to pull their finger out!
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Oh yes I'm on 12hr days and can't wait to phone nintendo at 0830 when their lines are open.
To say I'm angry and frustrated is an understatement
Well telephoned nintendo at 0830 and was given the lamest excuse and a half hearted apology if u can call it that.I now have to send the machine back again but I will send a stinking email to nintendo later tonight because this has turned into a real farceLast edited by BIG EDD; 16-08-2011, 10:36.
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The thing is mine felt greasy when I unboxed it. I wonder if it's some kind of plastic resin discharge that actually corodes the screen where it touches over time
Maybe the blue plastic dye is worse than the black hence that colour being affected more. I have a black and a blue and notice it more on the blue
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