Originally posted by Neon Ignition
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They have a policy where they only refund affected items in your delivery if you have a problem and never refund delivery fees. We recently fell fowl of this when ordering from McDonalds, one of the burgers we ordered had a sheet of plastic in it about the size of the burger, how did they resolve the matter by refunding us £4 out of a £24 order and by sending a very stern email informing us of their policy's to never refund delivery fees and only refund the affected items, They also don't pass on any complaints to restaurants or deal with any issues you have with restaurants either.
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